Hamsa Gold

Terms & Condition

Return Policy

If you wish to return an item for any reason or if you’ve had a change of mind, you can return all items bought on our website within (7) Days of the date of purchase. So long as the item(s) and the original packaging are in the original state and condition when purchased and received. Conveniently, we will arrange the return for you. You could contact our customer service team 7 days a week, 365 days a year, to arrange a courier pick-up for your item and a quick return. To ensure you are within the policy time frame of returning your purchase, contact us as soon as you decide to return an item. To do so, please visit our CONTACT US page on our website for the different methods you could use to reach our customer service team. Always remember– Check your item(s) as soon as you receive it to ensure your total satisfaction with your purchase(s). Take advantage of our simple, no-questions-asked return policy within the conditional time-frames for returning an item (within 7 days). We offer you certain guarantees to ensure your happiness and satisfaction: If an item received is not what you ordered, doesn’t work or function as advertised, is missing any component or accessory, is faulty, damaged, or not in the advertised condition, you have the right to return it, and we will arrange for it. Your Right to Return starts only from the day you take delivery of (receive) the item(s) and sign off on the courier company’s delivery note and can be used throughout the time-frames mentioned above, which are – (7) days for all items. Return fee: AED 30 Exchange fee if damaged: Free of charge

Refund Policy

Refunds on your purchase are done seamlessly once you have requested a return through a coupon. Once you send your request for a refund and ensure that the returned item is in the same condition as it was delivered, we will issue a coupon with the same amount of cash paid, and you will be able to use it again at Hamsa. ae. However, the coupon might take a few days to be issued and sent to you. The company does not hold any responsibility for the items broken after sales