Hamsa Gold


Frequently Asked Questions.

Firstly, we apologize for the delay. Every complaint filed or issue sent to customer services is logged and remains open until resolved. We work in partnership with all our buyers to resolve matters speedily. However, due to the complexity of an issue, it might take longer. But rest assured that your case or complaint is not overlooked and is being resolved.

You can return an item; for up to (7) days so long as it is in the same condition received and with the original packaging intact. You can contact the Customer Service Team via the Contact Us page to affect a return.

Unfortunately, it is sometimes required, and in the case of credit cards, we only ask for the front page of the card. However, if you have concerns regarding this, you can also use Cash on Delivery (COD).

This is for your protection as much as ours, as well as all our buyers, to ensure that an item bought on Hamsa.ae using electronic means such as Credit or Debit cards is genuinely the card of the actual buyer and not related to a lost, stolen or fraudulently-used card. In effect, it is an extra layer of verification as part of our secure shopping environment and authentication process and security levels.

Yes, you can within (7) days. However, you will be charged a return fee.

Hamsa. ae lists only genuine items. However, if you suspect such, you can contact the customer service team through the CONTACT US page, and we will investigate the complaint.

If you have filed a complaint within (7) days, then a return is possible after this period. You can file a complaint or CONTACT US through the inquiry form or contact centre.

Yes, you can. We want to offer you, our valued customers, peace of mind when you shop with us. We understand that sometimes you change your mind about a bought item; if you still have not received the item from the time of the purchase online, you can cancel the order. If you have paid through electronic means (Credit or Debit card), the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement. Suppose you wish to return the item after receiving it. In that case, you have up to (7) days to do so as long as things are not on clearance or marked as such, display a No-Return Policy, and are in the same condition as received and with the original packaging intact. In all circumstances, you can contact the customer service team through the CONTACT US page for a return of an item or a refund.

We can arrange a replacement, or an item might be repaired or fixed. To do so, don't hesitate to contact our customer service team through the CONTACT US page via the inquiry form or contact centre.

Don’t worry; we will help you rectify that should this be the case. Also, as a Hamsa. ae customer, you have the right to return an item within (7) days even if it is the same item you have ordered so long as it meets our return policies, namely being in the same condition received and with the original packaging intact.

There’s no need to worry. An item is only considered delivered when we have your signature on the delivery note and the thing is in your hands. For whatever reason, if the item gets lost, you will receive a full refund if you have paid electronically (Credit or Debit Card). If you chose Cash on Delivery (COD), you are not liable to make a payment or penalized for a non-delivered item. One thing is sure, you will never lose out on a shipment or payment made, and the consumer rights laws of UAE fully protect your rights.

2 to 5 business days is the usual timeframe for receiving an item bought on Hamsa. ae unfortunately, however, delays might occur for a variety of reasons, and for that, we apologise. Reasons for this could include unprecedented volumes in delivery from the courier company or other unforeseen delivery schedule issues, and even delays from the buyer side, such as missed communication to confirm purchase or to schedule a delivery time, among other things. Your shipment status is updated under the Airway Bill (AWB) status update, allowing you to track it each step to your door. Don’t worry about your purchase on Hamsa. ae as it is secure, and we aim to provide you with the best shopping experience. We take your receipt of an item within acceptable timeframes very seriously. Should you have any concerns, you can reach our customer service team through the Contact Us page via the inquiry form or Contact Centre. We are always here to help you.

Congratulations on your first purchase with Hamsa. ae. Unless prompted, you can only respond if the customer service team calls or asks to specifically. This is to confirm your order and ensure you can track your order with the order ID.