Hamsa Gold

Returns & Exchanges

7–Day Return & Exchange Policy

We want you to feel comfortable and confident when shopping at hamsa.ae, that’s why we offer a 7 day exchange policy. If for any reason you’re not satisfied with your purchase, you may exchange the unused item in its original condition as long as you contact us within 7 days from the delivery date.

Refund Policy for Online Paid Orders

We are providing refund for customers who purchased through Tabby, cc avenue (all online paid orders)

  • Refund for all online paid orders will only applicable in case the order not yet shipped from our warehouse.
  • Refund is not applicable if you already received the item which you ordered.
    (Kindly read all items description well and make sure about the items size and then confirm your order)
  • Refund charge 3% will be applicable from total amount. (Our account team will deduct 3% from your total amount and rest will be refund to your account.)
  • We are providing exchange for all online paid customers.
    Anyone can exchange a received item in it's original condition.
    Customers can choose same price item from our store, we will pick your received item and exchange with new one. (*Pickup & Delivery charge AED 50 applicable by Delivery Company.)
  • For any emergency or other serious cases client need to share proof for the refund reason and our accounts team will look into it. If in case our account team approve the refund, the calculation will be made only on the gold weight if the item will be returned as per market price or whatever company will decide.

Return & Exchange Conditions

  1. Items returned without Authenticity Certificate and Original Box will not be accepted.
  2. The time frame for return & exchange must not exceed 7 days from when the original order was received.
  3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  4. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted
  5. Items that were worn, or sent to you as Replacement/Exchange are not replaceable.

Initiate A Return

Take a Photo of the item in its original state and packaging and WhatsApp or Send an email to info@hamsa.ae

Schedule Pick-up

A pick-up will be scheduled by one of our courier services.

Return The Item

Pack the item in its original state and packaging. Hand over the package to the courier representative.

Replacement Process

Once we receive your returned item, we will inspect it and process your replacement in 7 to 14 Working Days.

All replacement Items should be in original packaging and in same condition which customer has received the item, incase our inspection team find out the item is not in the same condition or not same packaging, Hamsa.ae has right not do the replacement and delivery charges will be paid by the customer.

All other Replacement will be having a Replacement Charge of AED 50