Hamsa Gold

If you wish to return an item for any reason or if you’ve had a change of mind, you can return all items bought on our website within (7) Days of the date of purchase. So long as the item(s) and the original packaging are in the original state and condition when purchased and received. Conveniently, we will arrange the return for you. You could contact our customer service team 7 days a week, 365 days a year, to arrange a courier pick-up for your item and a quick return. To ensure you are within the policy time frame of returning your purchase, contact us as soon as you decide to return an item. To do so, please visit our CONTACT US page on our website for the different methods you could use to reach our customer service team. Always remember– Check your item(s) as soon as you receive it to ensure your total satisfaction with your purchase(s). Take advantage of our simple, no-questions-asked return policy within the conditional time-frames for returning an item (within 7 days). We offer you certain guarantees to ensure your happiness and satisfaction: If an item received is not what you ordered, doesn’t work or function as advertised, is missing any component or accessory, is faulty, damaged, or not in the advertised condition, you have the right to return it, and we will arrange for it. Your Right to Return starts only from the day you take delivery of (receive) the item(s) and sign off on the courier company’s delivery note and can be used throughout the time-frames mentioned above, which are – (7) days for all items. Return fee: AED 50 Exchange fee if damaged: Free of charge

Refund Policy for Online Paid Orders We are providing refund for customers who purchased through Tabby, Tamara, Cc avenue (credit/debit) Refund for online paid orders will only applicable in case the order not yet shipped from our warehouse. Refund charge 3% will be applicable from total amount. (Our account team will deduct 3% from your total amount and rest will be refund to your account.) Note: Hamsa Jewellery is not charging any refund charges from our clients. 3% charge is from payment gateway companies. (Tabby, Tamara, Cc avenue) Refund Policy for Paid Online We are providing refund for customers who paid online (by credit/debit) Refund for paid by credit/debit will only applicable for any emergency or any critical situations or reasons. Bank Charges will deduct from the amount and rest we will refund to the customers. Refund charge 3% will be applicable from total amount. (Our account team will deduct 3% from your total amount and rest will be refund to your account.) The refund will be done after receiving the money to our bank account. After that we can refund. (Amount might take one week to 10 days to receive to our bank) For any emergency or other serious cases client need to share proof for the refund reason and our accounts team will look into it. If in case our account team approve the refund, the calculation will be made only on the gold weight if the item will be returned as per market price or whatever company will decide. Refund Policy for Online Paid Orders We are providing refund for customers who purchased through Tabby, Tamara, cc avenue (all online paid orders) Refund for all online paid orders will only applicable in case the order not yet shipped from our warehouse. Refund is not applicable if you already received the item which you ordered. (Kindly read all items description well and make sure about the items size and then confirm your order) Refund charge 3% will be applicable from total amount. (Our account team will deduct 3% from your total amount and rest will be refund to your account.) We are providing exchange for all online paid customers. Anyone can exchange a received item in it's original condition. Customers can choose same price item from our store, we will pick your received item and exchange with new one. (*Pickup & Delivery charge AED 50 applicable by Delivery Company.) For any emergency or other serious cases client need to share proof for the refund reason and our accounts team will look into it. If in case our account team approve the refund, the calculation will be made only on the gold weight if the item will be returned as per market price or whatever company will decide.